This is an optional service to enable the backup of CAPTOR content to a network drive, content server, or Microsoft OneDrive business account. Before setting up the service, you must establish a server on your network to receive the content. Additionally, the server must be configured to include folders for each CAPTOR user which can be mapped to.
To request the configuration guide with steps to add the backup server, please send an email to support@inkscreen.com and a representative will assist you with the process. There is also documentation posted online at www.inkscreen.com/appconfig.
Test Configuration: There is a button to test the configuration in each transfer protocol screen (SFTP, SMB, WebDAV, or OneDrive). If the backup process runs successfully you will see an alert indicating success. If there is a failure of any kind, you will receive one of the following alerts:
- Could not reach server (09)
- Could not connect to server (19)
- Could not open directory at path (29)
- Invalid SFTP host or port (39)
- Invalid SMB share (49)
- Invalid WebDAV URL (59)
- Invalid SMB host (69)
- Directory not found at path (79)
- The request timed out (89)
- Unauthorized: Bad username or password (99)
If you run into challenges, please go to Settings>Help>Email (or Share) Log Files and send the logs to support@inkscreen.com. Please include as much detail as possible, including the type of server you are attempting to connect to, the method of authentication, and any other pertinent details about your implementation.
If you intend to use the SMB protocol please review this article first: https://inkscreen.freshdesk.com/support/solutions/articles/1000316184-captor-smb-backup-configuration-guide